Service Model

With support, everyone can be housed.

Hearth Connection developed a service model to meet the unique needs of people with significant challenges and long histories of homelessness.  Based on research and best practices, case managers support and empower participants to find and maintain housing, address health concerns, and reach personal goals.  Contact with trained case managers is provided according to households' needs--sometimes daily. house blueprint

Flexibility, respect, and participant choice are cornerstones of Hearth Connection’s service model.  Services are built upon the following principles:

  • Housing First: Fast access to housing and services that is not contingent upon specific outcomes before offering housing.
  • Trauma-Informed: Being aware of the possibility of past traumatic experiences, recognizing the presence of trauma symptoms, and acknowledging the role that trauma has played in the lives of participants.
  • Harm Reduction: Reducing the negative consequences associated with high risk behaviors (such as chemical abuse) by addressing the conditions and motivations for these behaviors
  • Intensive Case Management: Due to a low staff/participant ratio, case managers are able to provide a high frequency of contact. Services are flexible and can change over time based on individual needs.
  • Strengths-Based Services: Focusing on an individual's strengths and assets, and recognizing that everyone has the ability to be resilient.
  • Individualized Services: Service providers work with each participant to develop an Individualized Service Plan with measurable goals determined by the participant

Services are provided by mobile teams working with participants living in private affordable housing units, ie an apartment (scattered site), or by community partners in multi-unit residential facilities (site-based).  Participants play a key role in deciding where to live.